FAQ

Frequently Asked Questions  +  Answers

Prime X

How to turn Wi-Fi and camera on at the same time

Press and Hold the Power button until you feel it vibrate 3 times,pause, and 1 more vibration to let you know Wi-Fi is enabled. Blue LED’s will blink rapidly when Wi-Fi is booting-up, once active, LED’s will blink slowly to tell you it is working correctly. Wi-Fi boot-up cycle can take up to 30 seconds.

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How to turn Wi-Fi on after your camera is already on

If the camera is already on, Quick Press the Power button and wait for 1 quick vibration. Blue LED’s will blink rapidly when Wi-Fi is booting-up, once active, LED’s will blink slowly to tell you it is working correctly. Wi-Fi boot-up cycle can take up to 30 seconds.

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Control your Prime X with the Replay XD App from a smartphone or tablet.

Download the Replay XD App from the App Store® or Google Play® Enable Wi-Fi on the Prime X via the power button. Now Connect your smartphone or tablet to your Prime X From your smartphone or tablet Wi-Fi settings menu, connect to the Prime X. Select the default SSID “Prime X-####” Enter the default password “replayxd” Open the Replay XD App and you will be able to control your Prime X camera, LiveView, Record, Modes and Advanced Settings.

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How to turn Wi-Fi off

Turn off camera or Quick Press the Power button, wait for 1 quick vibration and Blue LED’s will stop blinking when Wi-Fi is off.

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Camera is not Recognized when Plugged into a Computer USB Port

If your computer is not recognizing the Replay's USB connection it could be one of a few things... Try restarting the computer. Then plug the USB cable into the computer and camera . Hold power and the mode button on the camera until you see the camera mount to your computer. Note: you must have the SD card inserted in the computer for it to be recognized. Ensure the SD card is compatible with the camera. Also check the SD card by its self in the computer via an adapter to ensure there are no issues with the card. Check the following also:
  • Ensure you hold power and the mode button on the camera until it shows up on the computer
  • There may be a loose connection
  • The USB cable may be faulty
  • There is a compatibility issue with the SD card
  • There is a fault with the camera itself.
 

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Can the Prime X Use Multiple Outputs at the Same Time

You cannot use multiple outputs such as HDMI and Composite at the same time.  Only one kind of output (HDMI/Composite) can be shown at any time.

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Do Replay XD Cameras Check for an Audio Bit in the Text File?

Yes, Replay XD cameras do check for an audio bit in text file data on the SD card.

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Does the Prime X support PTP Protocol?

The Prime X does not support PTP protocol.

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exFAT Computer Compatibility

If your computer tells you to format your 64 GB MicroSD card every time you connect it to your computer, but your computer won’t actually let you format the card, this means that either the card is defective or your computer doesn’t support the exFAT file system. It’s standard practice for SD card manufacturers to format 64 GB MicroSD cards to exFAT. The Prime X also formats 64 GB MicroSD cards to exFAT. exFAT is supported by the following operating systems:
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Mac OS 10.6.5
  • Mac OS 10.7
  • Mac OS 10.8
If your operating system doesn’t support exFAT and you don’t want to upgrade your OS, it is recommended to purchase a 32 GB (or smaller) MicroSD card. It will be formatted to FAT32, so you shouldn’t run into any compatibility issues with your operating system.

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Formatting an SD card with the Prime X camera

Formatting an SD card will DELETE ALL of the files on the card. So if you want to keep any thing on the microSD card please download them to a computer prior to formatting the microSD card. This feature can be helpful in the field where you do not have access to a computer but want to clear your card. Or when you first get a new SD card and you want to make sure it is formatted correctly.

Clear the data from your microSD card:

With the camera powered on and the SD card fully inserted:
  1. Hold the Mode and FPS buttons until you feel a quick vibration. The indicator light next to the SD card will blink as well.

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HD-SDI Converter Compatibility

We have tested the following HD-SDI converters and they are compatible:
  • Atomos Connect HDMI/HD-SDI converter
  • BlackMagic Design Mini Converter HDMI to SDI
  • Datavideo DAC-70 UP/Down/Cross Converter

The supported resolutions are dependent on what these converters can support.

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White Balance Setting Information

In the text file White Balance information reads as follows: AWB (AWB mode) : 0 ~ 6 (0)Auto (1)2800K_Incandescent (2)4000K_Indoor (3)5000K_DaylightD50 Choose the number next to the setting you want and update the text file with the new settings. You can leave the WB on auto and let the camera dynamically control it on the fly or, if you know what conditions you will be shooting in the you can manually adjust the white balance depending on your needs.  

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Replay XD File Naming Convention

RPXDXXXX.mp4  [Single recording] RPXDXXXX.jpg  [Single photo capture]   XXXX = file number     You can set custom file names in the text file. It looks like this: CFN (Custom File Name) : Must be four letters (A~Z) For example if you have multiple cameras you might name the files respectively: CAM1  /  CAM2  /  CAM3 Update the file and save the settings to the SDcard. Its a great way to keep track of the footage you shoot.

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Prime X Battery Specifications

The Prime X battery is a rechargeable internal lithium-ion battery and is rated at 1700mAh.

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Prime X Field of View (FOV) Information

FOV button: -Video Mode, Super Wide 140º, Wide 116º, Narrow 70º -Photo Mode, 16MP, 14MP, 12MP

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Prime X shut down due to heat

In some cases you may experience the Prime X shutting down due to heat.  If this happens allow time for the camera to cool down before using it again.

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Prime X Camera Operating Temperatures

The Camera has an optimal working temperature range of -20ºC to 60ºC (-4ºF to 140ºF) While using the camera it is normal for the Prime X to get warm. The exterior of Prime X functions as a cooling surface that transfers heat from inside the unit to the cooler air outside. The camera may shut down if the internal temperature reaches 82° Celsius (180° Fahrenheit). The camera may start to experience hotter operating temperatures if the battery is being charged at the same time it is recording photo/video.

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Prime X Camera Photo Dimensions

  • 16 MP JPEG Photo 4608 x 3456
  • 14 MP JPEG Photo 4608 x 3072
  • 12 MP JPEG Photo 4608 x 2592
  • Manual Shutter, Time-lapse Photo per 3, 5, 15, 30 sec
  • Burst Mode, and Custom time-lapse duration available in Advanced Settings

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File Chaptering Information

When taking a video recording with Prime X, the camera will automatically segment into a new file chapter once it has reached approximately 3.9 GB in size. These files when put together with editing software will play seamlessly as if they were never chaptered. This helps the system from corrupting files.

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Prime X HDMI Output Information

The Prime X HDMI Output is an uncompressed video feed via the HDMI out. Typically you will see a 2 frame delay while using HDMI LiveView.

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Prime X Resolutions Supported by the Replay XD App Preview

  • 1920 x 1080, up to 60 fps
  • 1600 x 1200, up to 60 fps
  • 1280 x 960, up to 60 fps
  • 1280 x 720, up to 120 fps
  • 848 x 480, up to 240 fps
  • 640 x 480, up to 240 fps

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Prime X short recording times

If you notice that your Prime X is recording for significantly shorter than expected durations, try some of the following steps:
  1. The Prime X requires a Class 10 or higher microSD card to function correctly. Refer to our list of SD card recommendations for more information.
  2. Charge the Prime X fully. Connect it to your computer via USB. The green charge light on the back will illuminate. Once the light goes out turn the camera on. Check the blue LEDs near the power button. If all 4 are bright then it is fully charged. Disconnect the Prime X from the USB.
  3. Reformat the SD card. With the camera powered on and the SD card fully inserted – Hold the Mode and FPS buttons until you feel a quick vibration. The indicator light next to the SD card will blink as well. All clear!
  4. Set the camera to 1080p30 fps [Mode: top blue light / FPS: bottom red light] and do a test recording. Let it record until the battery dies. If it fills up a 32GB card you are not having any problems. If it can't fill up a 4GB card give us a call!
Note: Record times are negatively effected by having Wi-Fi enabled.  

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Prime X Waterproof Housing Depth Rating

The DeepDive 197 is rated to a depth of 60M (197ft).  With out the Dive housing the camera when sealed properly is rated to a depth of 3M (10ft).

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How to Clean the Camera Lens

If you find a thumb print on the lens, you will want to clean it before filming or your footage may come out blurry. Breathing gently on the lens to fog it up and then wiping with a gentle cloth is the most affective way to clean the lens. Cleaning solutions are not necessary.  Many surfers tend to lick the lens while in the water. This may be urban legend but it seems to help the water beed off of the lens while riding waves.

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How to pair the Prime X with the Replay XD App

Control your Prime X with the Replay XD App from a smartphone or tablet. Download the Replay XD App from the App Store® or Google Play® How to turn Wi-Fi and camera on at the same time Press and Hold the Power button until you feel it vibrate 3 times, pause, and 1 more vibration to let you know Wi-Fi is enabled. How to turn Wi-Fi on after your camera is already on If the camera is already on, Quick Press the Power button and wait for 1 quick vibration. Blue LED’s will blink rapidly when Wi-Fi is booting-up, once active, LED’s will blink slowly to tell you it is working correctly. Wi-Fi boot-up cycle can take up to 30 seconds. Now Connect your smartphone or tablet to your Prime X From your smartphone or tablet Wi-Fi settings menu, connect to the Prime X. Select the default SSIDPrime X-####”  Enter the default passwordreplayxd” Open the Replay XD App and you will be able to control your Prime X camera, LiveView, Record, Modes and Advanced Settings. How to turn Wi-Fi off Turn off camera or Quick Press the Power button, wait for 1 quick vibration and Blue LED’s will stop blinking when Wi-Fi is off.

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How to Prevent Wind Noise

Apply one windbreaker to the bottom of your Prime X, Replay XD 1080 Mini, XD720, or XD1080 Mic hole to help suppress unwanted windnoise. Includes 10 decals per sheet.

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Lux Rating Information

1.3V/lux-sec Light Sensitivity.  For best lowlight recording use a lower frame rate while recording. For example you will get a better exposed video while driving at night @ 1080p30 fps than you will at 1080p60 fps.

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Recommended Chargers

The Prime X charges at 5V 1-2A. As long as you meet those requirements your camera will charge properly.

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Prime X Wi-Fi Range

We have tested the app to preview and control in ideal conditions at a range of 76ft (23M).

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Prime X video format

The Prime X records using the h.264 codec and the MP4 file type.

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Prime X power draw while charging

The battery charge current varies from 1A to 60mA. It will fast charge to 80% and then trickle charge to 100% to ensure durability and safe charging.. The maximum current depends on the source.

  • 1A from a wall charger.
  • 500mA off a laptop USB 2.0 port.
   

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What is the Prime X Pixel Pitch?

The Prime X pixel pitch is 1.34 microns.

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What is the Prime X Wi-Fi Frequency?

The Prime X built-in Wi-Fi frequency is 2.4 GHz, b/g.

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Why Wi-Fi… Not Bluetooth?

Replay XD Choose to use Wi-Fi over Bluetooth for the Prime X for many reasons. Some of them include:
  • Higher Bandwidth
  • Better Range
  • Lower Latency
  • Higher Bit-Rate
  • Better Security
 

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How do I download videos from my Prime X?

You can use the supplied USB cable or a MicroSD adapter that is microSDXC compatible. Using the USB Cable: a) Plug your mini USB cable into your Prime X and a PC/Mac USB port. b) Make sure your microSD card is fully inserted and has been recorded to. c) Press and Hold the Mode button while you turn on your Prime X. d) On a PC/Mac the Prime X will mount to your computer as a mass storage device. Download your video files from the DCIM folder created on the microSD card. (Always Eject device from PC/Mac when finished.) e) Copy files to computer or external hard drive. Note: Playback through USB is not recommended as choppy playback may occur. Download files to PC/Mac first. Download from SD card: Take the microSD card out of the Prime X and use the included SD card adapter and plug into a SDHC/SDXC compatible card reader to transfer your files to your PC or Mac.

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Camera seems to be frozen

If the camera freezes up, you may need updated software or there may be an issue with the microSD card that you are using. Check for a firmware update here. To unfreeze the camera you can try plugging it in to power with the micro USB and quickly removing it. Or you can simply press the black reset button on the rear of the camera directly to the right of the micro HDMI port. You can easily press this button with the tip of a pen or the corner of the USB plug. Using one of the recommended Micro SD cards in your Replay XD Camera will improve your camera’s performance and reduce the likelihood of a corrupt file or a frozen camera.

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Camera will not power on

If your camera is not powering on check the following: 1) The battery might need a charge. a) Plug mini USB cable into your Prime X and a USB charger. b) The Green LED indicator just above the mini USB port will turn on while the battery is charging. c) When the Green LED turns off, charging is complete. d) The battery will fast charge to 80% and then trickle charge to 100% to ensure durability and safe charging. 2) Press the black reset button on the rear of the camera directly to the right of the micro HDMI port. You can easily press this button with the tip of a pen. 3) If those avenues did not work please contact customer support for further assistance.

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Liveview for Streaming

Use our popular LiveView via HDMI right from your Prime X. Connect to your TV, ReView Field Monitor, or even broadcast grade equipment and get a full 1080p60 connection. a) Make sure your microSD card is fully inserted and is ready to record to. b) Connect a Micro HDMI Type-D cable to your Prime X and your chosen HDMI compatible device. c) Turn on your HDMI device first and make sure it is set to the correct input. d) Turn on your Prime X. e) Prime X will display a Full HD image to your HDMI device. Optional: Toggle screen icons (UI) during LiveView to check your settings, resolution, FOV, and framerate. Press and Hold the FPS button until the icons appear. NOTE: Follow the same procedure for composite video using the Prime X AV Kit. This is popular for 480 video streams for FPV, lower resolution monitoring sources, or older TV’s.

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What microSD card should I buy?

We recommend using name brand microSD cards with a Class 10 or higher speed rating for maximum reliability. Use care when handling your microSD card. Avoid liquids, dust, debris, and static electricity. Check SD card manufacture guidelines regarding use and acceptable operating temperature range. See our list of approved microSD cards for more information. Note the XD1080, XD720, and 1080Mini are only compatible with microSD cards upto 32GB. The Prime X is can use SDXC cards upto 128GB TIP: If your microSD card is new or was previously formatted by another camera or computer, format the card with the Prime X camera. Formatting will erase everything stored on the microSD card, even protected images will be erased. Download any files you would like to keep to your computer or external hard drive before formatting.

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How to format the micro SD card for compatibility

You can reformat your SD card by downloading the official SD Formatter for Mac or PC. Official SD Card Association SD, SDHC, SDXC formatter download: https://www.sdcard.org/downloads/
  1. Make sure your microSD card is fully inserted and your files have been downloaded.
  2. Turn on your Prime X.
  3. Press and Hold the Mode button and FPS button for 10 seconds.
  4. When the Red LED turns off, formatting is complete and all files and folders have been erased. You’re now ready to record.
 

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1080 Mini

Cannot update firmware

-If update is still not successful after following the instructions carefully - with SD card out, hold the reset button on the back of the camera for at least 30 seconds

-Insert SD card into camera and power on camera normally.

-From the software update you downloaded, drag ONLY the .BIN file over to your cameras SD card (Leave the existing DCIM, MISC, and 1080.txt files on the SD card) -Insert SD card into camera

-Power unit on normally. You should see the red and blue LEDs stay solid and then the blue LED will blink rapidly. Once the camera powers itself down, this will indicate the update was successful.

-Connect the SD card back to your computer and delete the .BIN file. If this is not done the camera will try to run the update every time it is powered on

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How to Clean the Camera Lens

If you find a thumb print on the lens, you will want to clean it before filming or your footage may come out blurry. Breathing gently on the lens to fog it up and then wiping with a gentle cloth is the most affective way to clean the lens. Cleaning solutions are not necessary.  Many surfers tend to lick the lens while in the water. This may be urban legend but it seems to help the water beed off of the lens while riding waves.

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How to Prevent Wind Noise

Apply one windbreaker to the bottom of your Prime X, Replay XD 1080 Mini, XD720, or XD1080 Mic hole to help suppress unwanted windnoise. Includes 10 decals per sheet.

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What microSD card should I buy?

We recommend using name brand microSD cards with a Class 10 or higher speed rating for maximum reliability. Use care when handling your microSD card. Avoid liquids, dust, debris, and static electricity. Check SD card manufacture guidelines regarding use and acceptable operating temperature range. See our list of approved microSD cards for more information. Note the XD1080, XD720, and 1080Mini are only compatible with microSD cards upto 32GB. The Prime X is can use SDXC cards upto 128GB TIP: If your microSD card is new or was previously formatted by another camera or computer, format the card with the Prime X camera. Formatting will erase everything stored on the microSD card, even protected images will be erased. Download any files you would like to keep to your computer or external hard drive before formatting.

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Camera shuts off while recording

-Has the unit been charged?

-Is the camera’s SD card full? -Has the SD card been formatted prior to recording. If not, please reformat through the following link: www.sdcard.org/downloads/

-Is the camera in a high vibration application? If so then add a layer of tape on the back of the SD card to build up thickness, preventing loss of contact while in the camera

-If all other methods attempted, camera may be suffering from bad battery life

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Does the 1080 Mini support PAL 25/50

The Replay XD 1080 Mini supports NTSC 30/60fps and PAL 25/50fps out of the box. You can change these settings by opening the Advanced Settings File on your SD card.

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How do I adjust the Advanced Settings on my 1080 Mini?

You can modify the advanced settings on your Replay XD1080 by locating the XD1080mini.txt file on your microSDHC card.

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How do I download videos from my 1080 Mini?

You can use the supplied USB cable or a SDHC card reader that is microSDHC compatible.

Using the USB Cable:

1) Make sure the SD card is fully inserted.

2) Plug the USB cable into the Replay XD 1080 Mini and Mac or PC

3) Hold the Record button and Power On the camera.

4) Release the Record button once the 1080 Mini drive has mounted.

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Reformat 1080 Mini SD Card

You can reformat your SD card by downloading the official SD Formatter for Mac or PC. Official SD Card Association SD, SDHC, SDXC formatter download:https://www.sdcard.org/downloads/

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The blue LED is flashing and then my 1080 Mini turns off.

The Battery is at 25% charge or less and needs to be recharged.

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The green charging light turned off on my 1080 Mini?

1. Make sure the supplied USB cable is firmly plugged into your 1080 Mini and connected to an approved USB charger.

2. If your USB cable is plugged in properly then your 1080 Mini is fully charged.

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Will my XD720 RePower Battery Adapter work with my 1080 Mini?

  1. No, The XD720 is the same diameter as the 1080 Mini but the USB ports are different. The 1080 Mini features a Mini USB port. You will need to purchase the 1080 Mini RePower Adapter.
 

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XD1080

How to Prevent Wind Noise

Apply one windbreaker to the bottom of your Prime X, Replay XD 1080 Mini, XD720, or XD1080 Mic hole to help suppress unwanted windnoise. Includes 10 decals per sheet.

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What microSD card should I buy?

We recommend using name brand microSD cards with a Class 10 or higher speed rating for maximum reliability. Use care when handling your microSD card. Avoid liquids, dust, debris, and static electricity. Check SD card manufacture guidelines regarding use and acceptable operating temperature range. See our list of approved microSD cards for more information. Note the XD1080, XD720, and 1080Mini are only compatible with microSD cards upto 32GB. The Prime X is can use SDXC cards upto 128GB TIP: If your microSD card is new or was previously formatted by another camera or computer, format the card with the Prime X camera. Formatting will erase everything stored on the microSD card, even protected images will be erased. Download any files you would like to keep to your computer or external hard drive before formatting.

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Camera will not power on

Charge until the green LED turns off before recording Hold the reset button for at least 30 sec and then power on Update your camera's software to the latest version? (Mini : 1.4, XD1080 : .51) Is the SD card inserted into the camera? If so remove it and try resetting again. If camera powers on, follow steps to reformat SD card www.sdcard.org/downloads/ Try using a different charging cable/electrical outlet

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Cannot update firmware

-If update is still not successful after following the instructions carefully - with SD card out, hold the reset button on the back of the camera for at least 30 seconds -Reformat SD card with this online program (note that this will erase all card content) https://www.sdcard.org/downloads/ -Insert SD card into camera and power on camera normally. -From the software update you downloaded, drag ONLY the .BIN file over to your cameras SD card (Leave the existing DCIM, MISC, and 1080.txt files on the SD card) -Insert SD card into camera -Hold the MODE button and while still holding it power the device on -Continue to hold MODE until you see the red and blue LEDs blink for a few seconds, and then the camera power itself down. This will indicate the update was successful. If the update takes longer than 30 seconds, please reset your camera and repeat the boot up process -You may want to reformat the SD card through the camera and then check the software version to make sure that .51 is shown.

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Trouble editing advanced settings

You can find a tutorial with pictures on how to edit the text file/advanced settings of your Replay camera athttp://replayxd.com/replay-xd1080-advanced/ if you are having issues changing the settings here are a few helpful reminders -It is necessary to change UPDATE:N to UPDATE:Y (case sensitive) in order for the camera to recognize the setting changes. If this is not done, settings will change back to default -Do not add any extra spaces or characters aside from the approved text file format. Doing so will cause the camera to revert back to default settings. -If you do not know what setting the letter code refers to, there is a key that can be found underneath the cameras settings in the text file -Entering a “D” in the UPDATE: field will set the camera back to default settings

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Does the Replay XD1080 support PAL 25/50?

The Replay XD1080 supports NTSC 30/60fps and PAL 25/50fps out of the box. You can change these settings by opening the Advanced Settings File on your SD card. To find out how to make these changes follow this linkhttp://replayxd.com/support-form/replay-xd1080-advanced/

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How do I adjust the Advanced Settings on my Replay XD1080?

You can modify the advanced settings on your Replay XD1080 by locating the XD1080.txt file on your microSDHC card. To find out more click here http://replayxd.com/replay-xd1080-advanced/

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How do I download videos from my Replay XD1080?

You can use the supplied USB cable or a SDHC card reader that is microSDHC compatible. Using the USB Cable: 1) Make sure the SD card is fully inserted. 2) Plug the USB cable into the Replay XD1080 and Mac or PC 3) Hold the FPS button and Power On the camera. 4) Release the FPS button once the Replay XD1080 drive has mounted. Using the USB microSDHC card reader: 1) Plug the USB reader into your Mac or PC 2) Insert the microSDHC card into the reader 3) The card will mount to your Mac or PC.

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How do I toggle the On-screen icons in Live-View Mode?

When in Live-View mode, quickly press the Power button, this will toggle the On-screen icons. Turning off the icons are important for Live-View recording or streaming.

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Reformat SD card from Replay XD1080

We recommend reformatting the SD card from the Replay XD1080 camera. 1. Power-on the camera without the microSD card. 2. Now insert the card and hold the FPS & Mode button for 10 seconds. 3. The rear charge light will turn solid red to tell you that it is reformatting the card. 4. Once it is done flashing you card is now formatted and ready for recording. You can also reformat your SD card by downloading the official SD Formatter for Mac or PC. Official SD Card Association SD, SDHC, SDXC formatter download:https://www.sdcard.org/downloads/

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The blue LED is flashing and then my Replay XD1080 turns off.

The Battery is at 25% charge or less and needs to be recharged.

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The green charging light turned off on my Replay XD1080?

1. Make sure the supplied USB cable is firmly plugged into your Replay XD1080 and connected to an approved USB charger. 2. If your USB cable is plugged in properly then your Replay XD1080 is fully charged.

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XD720

How to Prevent Wind Noise

Apply one windbreaker to the bottom of your Prime X, Replay XD 1080 Mini, XD720, or XD1080 Mic hole to help suppress unwanted windnoise. Includes 10 decals per sheet.

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What microSD card should I buy?

We recommend using name brand microSD cards with a Class 10 or higher speed rating for maximum reliability. Use care when handling your microSD card. Avoid liquids, dust, debris, and static electricity. Check SD card manufacture guidelines regarding use and acceptable operating temperature range. See our list of approved microSD cards for more information. Note the XD1080, XD720, and 1080Mini are only compatible with microSD cards upto 32GB. The Prime X is can use SDXC cards upto 128GB TIP: If your microSD card is new or was previously formatted by another camera or computer, format the card with the Prime X camera. Formatting will erase everything stored on the microSD card, even protected images will be erased. Download any files you would like to keep to your computer or external hard drive before formatting.

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Cannot update firmware

-If update is still not successful after following the instructions carefully - with SD card out, hold the reset button on the back of the camera for at least 30 seconds -Reformat SD card with this online program (note that this will erase all card content)https://www.sdcard.org/downloads/ -Insert SD card into camera and power on camera normally. -From the software update you downloaded, drag ONLY the .BIN file over to your cameras SD card (Leave the existing DCIM, MISC, and 1080.txt files on the SD card) -Insert SD card into camera -Power unit on normally. You should see the red and blue LEDs stay solid and then the blue LED will blink rapidly. Once the camera powers itself down, this will indicate the update was successful. -Connect the SD card back to your computer and delete the .BIN file. If this is not done the camera will try to run the update every time it is powered on

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Camera shuts off while recording

1. Charge the Camera fully 2. Reformat the SD Card and ensure compatibility.

You can reformat your SD card by downloading the official SD Formatter for Mac or PC. Official SD Card Association SD, SDHC, SDXC formatter download: https://www.sdcard.org/downloads/

Using one of the recommended Micro SD cards in your Replay XD Camera will improve your camera’s performance and reduce the likelihood of a corrupt file or a frozen camera.

3. Try adding a layer of tape on the back of the SD card to build up thickness, preventing loss of contact while in the camera. 4. If all other methods attempted, camera may be suffering from bad battery life.

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Does the XD720 support PAL 25/50

The Replay XD720 supports NTSC 30/60fps and PAL 25/50fps out of the box. You can change these settings by opening the Advanced Settings File on your SD card.

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How do I adjust the Advanced Settings on my XD720?

You can modify the advanced settings on your Replay XD720 by locating the XD720.txt file on your microSDHC card.

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How do I download videos from my XD720?

You can use the supplied USB cable or a SDHC card reader that is microSDHC compatible. Using the USB Cable: 1) Make sure the SD card is fully inserted. 2) Plug the USB cable into the Replay XD720 and Mac or PC 3) Hold the Record button and Power On the camera. 4) Release the Record button once theXD720 drive has mounted.

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Reformat XD720 SD Card

You can reformat your SD card by downloading the official SD Formatter for Mac or PC. Official SD Card Association SD, SDHC, SDXC formatter download: https://www.sdcard.org/downloads/

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The blue LED is flashing and then my XD720 turns off.

The Battery is at 25% charge or less and needs to be recharged.

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The green charging light turned off on my XD720?

1. Make sure the supplied USB cable is firmly plugged into your XD720 and connected to an approved USB charger. 2. If your USB cable is plugged in properly then your XD720 is fully charged.

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Important Information (All Cameras)

Reformat SD Card

You can reformat your SD card by downloading the official SD Formatter for Mac or PC. Official SD Card Association SD, SDHC, SDXC formatter download: https://www.sdcard.org/downloads/

Mac (All Cameras)

  1. How do I erase video files from my microSDHC card on my Mac?

    1. Move selected video files or folders to your Trash 2. Go to Finder and select Empty Trash… Note: Simply moving files or folders to the Trash does not erase files from your memory card, it just moves them (referenced in the Trash). Files are invisibly stored on your memory card until the Trash is emptied.

  2. What Video Software should I use on my Mac?

    For Easy Viewing: Apple Quicktime or VLC Player For Quick Editing: (e.g. trimming and converting) Apple Quicktime or iMovie For Full Editing: (we have tried these with success) Apple Final Cut or Final Cut Express, Adobe Premier Pro, or iMovie *These programs are provided as suggestions only. We cannot guarantee compatibility as versions are regularly changing. For software support please refer to the software vendors literature or website.

PC (All Cameras)

  1. How do I erase video files from my microSDHC card on my PC?

    1. Move selected video files or folders to your Recycle Bin.

  2. What Video Software should I use on my PC?

    For Easy Viewing: Windows Media Player, Apple Quicktime, or VLC Player For Quick Editing: (e.g. trimming and converting) Apple Quicktime or Adobe Premier Elements For Full Editing: (we have tried these with success) Adobe Premier Pro or Sony Vegas 8 *These programs are provided as suggestions only. We cannot guarantee compatibility as versions are regularly changing. For software support please refer to the software vendors literature or website.

SD Card Compatibility »

Using one of the recommended Micro SD cards in your Replay XD Camera will improve your camera’s performance and reduce the likelihood of a corrupt file or a frozen camera.  Saving a few bucks can may seem like a sweet deal, but the bitterness of cheap quality will last much longer.  With that being said – only purchase name brand SD cards through reputable resellers.  Avoid counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your camera’s features.  The idea being name brands you can trust come from either the company that produces the card or a well known retailer barring online resellers like ebay or amazon.  Keep your Replay XD preforming at its best by reformatting the SD card after you safely download the files to your computer.

Note the 1080mini is compatible with cards up to 32GB. Not all Class 10 microSD cards have the same data write speeds.

Support Form

Important Note: If you are experiencing problems with camera performance reference our list of approved microSD cards.  If you have referenced our camera FAQ section and cannot find the answer to a technical question please contact Replay XD technical support.